FAQ about ordering
How can I make a change in my order after it has been sent?
You can change your order information by contacting us. Be sure to indicate your name, order number and clearly describe the correction you would like. A $5 fee will apply to each product changed as we are obliged to remove the product from our production process and reprint. Delivery will be delayed an additional 3-5 business days.
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Frequently Asked Questions
FAQ about ordering
- Ordering
- What is the best way to order?
- Can I order by mail?
- Can I order by fax?
- Can I order by phone?
- What are your prices for your personalized books?
- Do I pay sales taxes when I purchase a Printakid personalized product via the website?
- How can I make a change in my order after it has been sent?
- I have a daycare and would like to offer a personalized book to each child. Can you offer group orders?
- How do I use the discount code you emailed me in one of your promotions?
- My Printakid password does not seem to work to access my account. Or maybe I just forgot it. What can I do?
- What is your policy concerning returns and refunds?
- Payment
- What forms of payment do you accept?
- What credit cards can I use if I pay with Paypal?
- At what point in the purchasing process is my credit card charged?
- How do I enter my credit card number when I am checking out my order?
- Can I pay for my book after I have received it?
- What currencies do you accept?
- Shipping and Delivery
- Which shipping method do you use?
- Can I choose a delivery service?
- Do I need to be at home to receive my package?
- May I send my order directly to the child's home?
- How long will it take for my order to be completed?
- Can I receive my order faster, before the normal 3 week period?
- Can I ship my order anywhere in the world?
- What are your shipping charges?
- What can I do if I do not receive my package after 3 weeks?
- Can I go to your office to pick up my order?
