Our Returns and Refunds Policy

When you receive your order or receive a Printakid product as a gift, we want to make sure that you are satisfied with the personalization of your product. When you receive the completed order or gift, please read the books, listen to the CDs and review the rest of your items to ensure that the products are indeed personalized according to your choices.

If you are not satisfied with your product, please contact us for an exchange or refund (of the product price excluding any shipping costs). The merchandise must be returned in its original packaging within 30 days of the receipt of the purchase. Merchandise that was received damaged may also be returned within 30 days.

How to Return Merchandise

To return merchandise, indicate the reason for the return on the packing slip that came with your order. Include the packing slip with the merchandise, and wrap everything securely. Ship the merchandise to the address on the front of the slip. For added protection, we suggest that you insure the return shipment or send it via a trackable express courier service.

If you have lost your packing slip, please record your order number (your order number was included in the order confirmation e-mail message we sent you) on a separate piece of paper and ship the merchandise to the following address:

Returns

Printakid
4453, Beaubien Est. Suite 1
Montréal, Québec, Canada
H1T 1T3

How to Return Gift Items

You may return a gift for exchange, store credit or a refund. To return a gift, include the packing slip, if available. If you did not receive a packing slip with the order, simply write on a separate piece of paper the name, phone number and e-mail address of the person who purchased the gift, along with your name, phone number and home and e-mail addresses, and ship the product to the address listed under "How to Return Merchandise."

Refund Information

All refunds will be issued within 30 days of the return receipt. A customer service representative will confirm the refund date and amount via e-mail or telephone. Please note that shipping and handling costs will not be refunded unless the return is being made due to an order error on our part. If you have any additional questions about this policy, please contact us by e-mail, phone, fax, or letter at the following location: