Shipping information
Your little one's special occasion is important to us. We work extra hard to get your package on time for that special day. All our packages sent to the United States and Canada are tracked and insured. We take our deadlines seriously.
- Shipping to Canada
- Pickup at our Montreal office
- Shipping to the United States
- Holiday deadlines for Canada
- Holiday deadlines for the United States
- Satisfaction Guaranteed
Canada
| Regular shipping | 15 business days1 | 7.99 CAD |
| Fast | 10 business days1 | 12.99 CAD |
| Priority | 5 business days1 | 17.99 CAD |
In-Store pickup
Live in the Montreal region?
Our website gives you the option of picking up your order at our office located on:
4453 Beaubien East suite 1
Montreal, Qc
H1T 1T3
Our office hours are Monday to Friday from 10am to 4pm2. Outside these hours appointments can be made so you can pick up your package.
We will call you to let you know when your order is ready to be picked up. We will give you a reference number and confirm our office hours. Please have your reference number when you come pick up your order.
Continental USA
| Regular shipping | 15 business days3 | 9.99 USD |
| Fast | 10 business days3 | 19.99 USD |
| Priority | 5 business days3 | 27.99 USD |
Holiday Delivery
CANADA
We know you're worried about getting your package in time for the holidays. Your special occasion is important to us too.
Our elves are working overtime so your gift arrives on time.
Please see the schedule below for shipping deadlines:
Across Canada
| Regular shipping | December 3, 2007 |
| Fast | December 9, 2007 |
| Priority | December 14, 2007 |
Delivery in Quebec
| Regular shipping | December 9, 2007 |
| Fast | December 14, 2007 |
| Priority | December 19, 2007 |
Pick up in Montreal
| Regular shipping | December 9, 2007 |
| Fast | December 14, 2007 |
| Priority | December 24, 2007 (until noon)4 |
Continental USA
We know you're worried about getting your package in time for the holidays. Your special occasion is important to us too.
Our elves are working overtime so your gift arrives on time.
Please see the schedule below for shipping deadlines:
| Regular shipping | November 30, 20073 |
| Fast | December 7, 20073 |
| Priority | December 14, 20073 |
No matter the shipping speed selected, packages can be held up at customs for a day or so. This is very rare. As all our products are made in North America, our packages rarely have a problem at customs.
Satisfaction Guaranteed
If you do not receive the package by the time selected, please contact us as soon as possible. We will do everything in our power to correct the situation. All our packages are tracked and insured. We take your special events seriously. A package received after Christmas, a birthday or your other special event is unacceptable to us. If your package is late through our fault, at the very least you will be refunded the shipping charges.
1 Business days are Monday through Friday excluding holidays. Shipping to remote areas may take up to two weeks longer. See if you are shipping to a remote area. For information regarding shipping to a specific remote area, e-mail us with your full shipping address or call us at 1-888-729-9696 (outside Montreal) or 514-729-9696 (Montreal region).
2 Except on holidays. Give us a call if you're unsure.
3 Business days are Monday through Friday excluding holidays. Rates and speeds apply to shipping to Continental United States only. (For information regarding shipping outside the Continental United States and Canada, e-mail us with your full shipping address or give us a call us at 1-888-729-9696 (outside Montreal) or 514-729-9696 (Montreal region).
4 We will be open from 10:00 am until noon on the 24th for pick ups and to make orders on the spot!
